If you're interested in a custom order, please fill out this CUSTOM ORDER ENQUIRY FORM and we will get back to you as soon as possible.
CUSTOM ORDER PROCESS & TERMS
- Your CUSTOM ORDER ENQUIRY FORM enquiry will be reviewed and subsequently approved if your design idea is within our production capabilities and aesthetic.
- Once your custom order enquiry and design details are approved, we will provide you with a price quote.
- Custom Order pieces start from $255.00
- Upon your approval, a 50% non-refundable deposit is required to initiate production. This deposit will be applied towards your final payment amount.
- Custom orders are not eligible for any promotions or discounts.
- Please make sure the size is correct before placing an order. Pieces cannot be resized or exchanged for alternative sizes. If you're unsure, we strongly recommend getting sized by your local jeweller.
- Most custom orders are generally completed within a 3-4 week time frame.
- Once the custom order is complete, you will be sent photos of the piece and the final balance of payment will be requested.
- Due to the labour involved with crafting custom orders to desired specifications, all pieces created for custom orders are final sale and are ineligible for return or refund.
- Customer's pre-owned stones cannot be used for custom order as there is a risk the stone may get damaged in the production process. Only stones provided by JUX can be used.
- Please read all custom terms above and the general TERMS & CONDITIONS before placing a custom order enquiry.