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Custom Design FAQ

How do I start a custom design order?

Start by booking a Custom Design Consultation or by filling out a Custom Design Enquiry form.

What is your custom design process?

Learn about our custom design process here.

Is the Custom Design Consultation free?

Yes. Your initial custom design consultation is free. Included with the consultation, is the development of one design concept, a selection of stone options and a quote.

If you require additional design development, there is a $150 design fee per additional design. If you commision one of the designs, $150 will be deducted from the balance of your custom order.

Do I need to pay the total custom order amount upfront?

No. Once you have approved a design and stone, a 50% non-refundable deposit will be required to initate production and secure the stone. The remaining balance can be paid once the order is finished.

Can I make adjustments to the design once production has commenced?

You will have the opportunity to make up to 2 minimal adjustments to the design once you have received the CAD rendering or wax design. Anything more than that, or a change in design direction, will result in additional fees or a price revision.

Can I supply my own gemstone or metal?

We only work with gemstones or metals that we have ethically sourced ourselves from trusted Australian suppliers.

What are my metal choices?

We offer yellow, rose or white gold in 9ct, 14ct or 18ct, platinum or sterling silver.

How long will it take for my custom order to be finished?

Please allow 6-8 weeks for your custom order to be finished. If you require a piece urgently, we stock a small range of ready to ship engagement rings here which include free express and insured shipping.

Where is my custom piece designed and made?

Pieces are designed in Lennox Head by Perle herself, a qualified designer, and cast in Sydney by our trusted metal refinery. Your piece is then polished, finished and stones set by hand in either Sydney or Lennox Head, depending on the design.

What is the price of custom orders?

The price for a custom order depends on the metal, stone preferences as well as the complexity of the design. A typical custom order in gold is priced from $2000.

We will provide you with a quote after our initial consultation. As gold prices fluctuate, the quote is valid for 7 days and may be revised thereafter.

How do I find out my / my partners ring size?

If you can’t meet us in person, we recommend visiting your local jeweller to get your finger sized by a professional. If you can’t get to a jeweller, please see our size guide here.

If the piece is a surprise engagement ring, we recommend asking a friend or by measuring an existing ring with us or at your local jeweller. We offer one complimentary re-size with engagement rings within the first year.


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