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Custom Design FAQS

How do I start a custom design order?

Start by booking a Custom Design Consultation or by filling out a Custom Design Enquiry form.

What is your custom design process?

Learn about our custom design process here.

Is the Custom Design Consultation free?

Yes. Your initial custom design consultation is free and there are no obligations from this point. If additional design development is required, there may be a design fee which will be deducted from the balance of your custom order.

What is the price of custom orders?

Jux Jewellery custom-made engagement rings start from AU$3500 with the average ring costing AU$5500 and wedding rings from AU$1500. The price for each custom order depends on the metal, gemstone preferences as well as the complexity of the design. We will provide a quote after our initial consultation and will try our best to accommodate your budget. As metal and stone prices fluctuate, the quote is valid for 7 days and may be revised thereafter.

What are my payment options?
Once you have chosen a stone, a 50% deposit will be requested to initiate production and secure the stone. The final payment is due upon completion.
Additionally, we are happy to accommodate a payment plan such as dividing the amount into four payments.
Custom orders can be paid using the following payment methods:
  • Direct bank deposit for Australian clients (details provided on invoice)
  • Visa or Mastercard credit card via PayPal or Square for international clients
Can I make adjustments to the design once production has commenced?

You will have the opportunity to make up to two minimal adjustments to the design once you have received photos of the design rendering or wax model.

Can I supply my own gemstone or metal?

We currently only work with gemstones or metals that we have ethically sourced ourselves from our trusted Australian suppliers. This allows us to verify and ensure the high quality of both our materials and finished product. 

What are my metal choices?

We offer yellow gold, rose gold or white gold in 14ct or 18ct and platinum.

How long will it take for my custom order to be finished?

Once the design is finalised, please allow 6-8 weeks for your custom order to be finished. If you require a piece more urgently, we stock a small range of specially selected, ready to ship engagement rings here which include free express and insured shipping.

Where is my custom piece designed and made?

All Jux Jewellery pieces are designed and made within Australia.  To be more specific, your custom piece is especially designed in Lennox Head by our qualified jewellery designer and cast in Sydney by our trusted metal refinery partner. Your piece is then polished, finished and stones set by hand in either Sydney or Lennox Head, depending on the design.

Are you a traditional jeweller?

No, we are a design-led jewellery business offering a small range of ready-made and custom designed fine jewellery. Unlike traditional jewellers, we don’t offer repairs or remodels for jewellery that is not made by Jux. Our jewellery designer holds a Bachelor of Design degree from RMIT University, and has refined the custom design process, allowing you to create a meaningful and personalised piece of fine jewellery.

How do I find out my / my partners ring size?

If you can’t meet us in person, we recommend visiting your local jeweller to get your finger sized by a professional. If you can’t get to a jeweller, please see our size guide here. If the piece is a surprise engagement ring, we recommend asking a friend or having an existing ring measured by us or at your local jeweller.

Rest assured, we offer one complimentary re-size for engagement rings within the first year.


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