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Custom Design FAQ

How do I start a custom design order?

Start by booking a Custom Design Consultation or by filling out a Custom Design Enquiry form.

What is your custom design process?

Learn about our custom design process here.

Is the Custom Design Consultation free?

Yes. Your initial custom design consultation is free. Your consultation includes the development of up to two design concepts, a selection of stone options and a quote.

In most cases this initial consultation is adequate to decide on a design. 

If additional design development is required, there may be a small design fee which will be deducted from the balance of your custom order.

Do I need to pay the total custom order amount upfront?

No. Once you have approved a design and stone, a 50% deposit will be requested to initiate production and secure the stone. The remaining balance can be paid once the order is finished.

Can I make adjustments to the design once production has commenced?

You will have the opportunity to make up to two minimal adjustments to the design once you have received photos of the design rendering or wax model.

Can I supply my own gemstone or metal?

We currently only work with gemstones or metals that we have ethically sourced ourselves from our trusted Australian suppliers. This allows us to verify and ensure the high quality of both our materials and finished product. 

What are my metal choices?

We offer yellow, rose or white gold in 9ct, 14ct or 18ct, platinum or sterling silver.

How long will it take for my custom order to be finished?

Please allow 6-8 weeks for your custom order to be finished. If you require a piece more urgently, we stock a small range of specially selected, ready to ship engagement rings here which include free express and insured shipping.

Where is my custom piece designed and made?

Pieces are designed in Lennox Head and then cast in Sydney by our trusted metal refinery. Your piece is then polished, finished and stones set by hand in either Sydney or Lennox Head, depending on the design.

What is the price of custom orders?

The price for a custom order depends on the metal, stone preferences as well as the complexity of the design. 

We will provide you with a quote after our initial consultation and will try our best to accommodate your budget. As metal and stone prices fluctuate, the quote is valid for 7 days and may be revised thereafter.

How do I find out my / my partners ring size?

If you can’t meet us in person, we recommend visiting your local jeweller to get your finger sized by a professional. If you can’t get to a jeweller, please see our size guide here.

If the piece is a surprise engagement ring, we recommend asking a friend or having an existing ring measured by us or at your local jeweller.

Rest assured, we offer one complimentary re-size for engagement rings within the first year.


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