Warranty + Returns
Jux Jewellery items are protected by a warranty against manufacturing defects for a period of 12 months from the purchase date.
If you believe your jewellery item has a manufacturing defect, you may return it to us for inspection. Please email a photo and description of the fault to arrange a repair.
Jux Jewellery ABN: 61 522 551 414
PO BOX 154 Lennox Head, NSW 2478
Phone: 0400 015 587
If we determine your item is damaged due to a manufacturing defect, we will either carry out a repair or replace the item.
A manufacturing fault does not include:
- Cracked, fractured, discoloured or damaged stones
- General wear and tear
- Bent or snapped rings
- Bent, caught, broken or worn out prongs
- Broken chain
- Oxidised and tarnished metals
- Lost stone due to chipping or breaking caused by normal wear or other damage
- Exposure to chemicals, swimming pools, make-up or bathing
If we determine that the damage is not caused by a manufacturing defect or is outside the 12 month warranty period, a repair fee may apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Jux Jewellery accepts returns for online items in their new condition (unused, unworn, original packaging) within 14 days of purchase for an exchange or online store credit (full value purchase price, excludes shipping costs). Please note items that have been re-sized are not eligible for exchange.
To be eligible for an exchange or store credit, we ask that you:
- Contact us within 14 days of purchase
- Ensure the item is unworn, unused and in its original JUX packaging
- Return the item via a trackable shipping service
- Cover the cost for us to ship your new item
Once we have safely received your returned item we will issue you an exchange or online store credit.
We are able to provide a refund within the first 60 days of purchase for items that have a manufacturing defect. We do not offer refunds for change of mind. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your item is faulty due to a manufacturing defect within the 60 day period, you will have the choice of either a refund, repair or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
For custom orders, a 50% non-refundable deposit is required to initiate production. The remaining balance will be requested upon completion.
To reserve a gemstone, a minimum of 20% non-refundable deposit is required, with a maximum hold period of 6 weeks. We are not able to transfer your credit to a different gemstone.
Due to the labour involved with crafting custom orders to desired specifications, all pieces created for custom orders are final sale and are ineligible for returns, refunds or exchanges unless there is a manufacturing defect.
All deposits are non-refundable.